Monday 29 December 2014

Stave 3: The Second of the Three Curators

Awaking in the middle of a prodigiously loud snore, Frank felt he was restored to consciousness in the nick of time, for he wished to challenge the Spirit on the moment of its appearance and not be taken by surprise.

The church bell tolled one again, but no sign of the second Curator. Time ticked by yet nothing came. Perhaps it was on the landing? This idea became so powerful that Frank had to get up and investigate. He shuffled slowly to the door, but the moment Frank's hand was on the lock a strange voice called him by his name and bade him follow her.

He was still in his own room. There was no doubt about that. But it had undergone a surprising transformation. The walls and ceiling were hung with tinsel and streamers, a tree stood in the corner, Christmas fare was laid out on the table. It was the perfect festive scene.

"Come in!" exclaimed the Ghost. "Come in, and lets get to know each other. I am the Curator of Christmas Present."

The Curator was dressed in simple white lab technicians coat over a lemon yellow blouse and smart yet casual trousers. Lint free gloves peeked nonchalantly out of her breast pocket. Her court shoes had a slight heel that trod the fine line between style and practicality that female footwear inevitably has to tread. Its hair of dark brown curls was restrained in ponytail. A genial face, sparkling eyes and a cheery voice made Frank suitably submissive.

"Curator," said Frank, "conduct me where you will. I went forth last night on compulsion, and I learnt a lesson. Tonight if you have anything to teach me, let me profit by it."

"Touch my lab coat," ordered the Ghost.

Frank did as he was told and the room vanished instantly and they were hovering over the city streets. The sky was gloomy and the streets were choked with a dingy mist. There was nothing very cheerful in the climate and yet there was an air of cheerfulness that the brightest summer sun might have endeavoured to diffuse in vain.

The people below were jovial and full of glee as they soared over the Unreason skyline in a direction that led them straight to the house of Frank's volunteer. On the threshold the Spirit smiled, and stopped to bless the dwelling with a sprinkling of her Paraloid B67. The volunteer's name was Rob Scratchit. The family was surviving on basic Jobseekers Allowance, whilst Rob hoped to begin a career in museums. Scratchit's wife, Belinda, dressed festively but poorly in a charity shop bought shell suit. The son Master Peter plunged a fork into a saucepan full of potatoes. Two smaller Scratchits, a boy and a girl came running in and danced around the table.

"Where is your precious father then?" said Mrs. Scratchit. "And your brother Slimy Jim."

"Father's coming!" cried the little Scratchits.

Suddenly in burst Rob with Slimy Jim upon his shoulder. Alas for Slimy Jim, he bore a dishcloth, to wipe his ever moist face.

"How did little Slimy behave while you were out? asked Mrs. Scratchit.

"As good as gold," said Bob. I do believe he is getting dryer every day. Soon he will be dry enough to think about a career in museums.

Soon the family was all bustle and activity as they prepared their potato and turnip Christmas dinner.

When at last dinner was done, all the family sat in front of the black and white TV waiting for the Queen's Speech, Rob proposed:

"A Merry Christmas to us all and all workers in cultural institutions the world over."

Which all the family re-echoed.

"God bless all curators," said Slimy Jim, the last of all.

"Spirit," said Frank, with an interest he had never felt before," tell me if Slimy Jim will ever grow up to be a museum professional."

" I see a vacant expression," replied the Curator, "If these shadows remain unaltered, the child will work in a call centre."

Frank hung his head to hear those words and was overcome with penitence and grief.

"Mr. Rason!" said Rob; "I'll give you Frank Rason, let us toast the great museum professional, who lets me volunteer 50 hours a week, to gain enough experience to possibly apply for a minimum wge job at a minor local authority museum!"

A strange spluttering emerged from Mrs. Scratchit. "I wish I had him here. I'd give him a piece of my mind to feast upon. What an odious, stingy, hard, unfeeling man as Mr. Rason. You know he is Robert. He has promised you proper work on many occasions and has only ever increased in your volunteering..even when staff are leaving in droves."

"My dear, its Christmas'" was Rob's mild answer.

However the mention of Frank's name had cast a shadow across the party, which was not dispelled for a full 30 seconds until it was 3 o'clock and time to watch the Queen's speech.

"God bless her," whispered Rob.

It was beginning to get dark and was now snowing pretty heavily; Frank and the Curator went along the streets of Unreason, the brightness of the Christmas lights on the houses and in the gardens were wonderfully tasteless.

Without a word of warning from the Curator, they stood upon a bleak and deserted moor.

"What place is this?" asked Frank

"A place where labourers in the heritage of the natural environment work," replied the Curator.

Inside a jolly party of ruddy and hearty folk in cable knitwear and ill fitting jeans drank micro brewery ale under ethically source decorations.

But the Curator did not tarry there, but bade Frank hold onto her lab coat again. Suddenly they were over the sea as the waves crashed onto the rocks, they approached a lighthouse heritage centre. Inside more cable knit was evident as staff jigged along to Shaking Steven's Merry Christmas Everyone.

But the Curator sped on. They landed on a ship,  a classic tall ship museum. Every person on board, awake, sober, or drunk and half-asleep was saying a kind word to others, all thanking their lucky stars that they worked in the best profession in the world.

Off the Spirit flew again and soon Frank could hear the hearty laugh of his nephew. He was back in Unreason, where a Christmas party was in full swing.

He heard his nephew say, "He said that I was a litterbug! Ha, ha, ha, ha!"

"He's a comical old fellow, although not so pleasant as he might be, I have nothing to say against him."

"I have no patience with him," observed Frank's niece.

"Oh I have," Said Frank's nephew. "I am sorry for him; I couldn't be angry with him if I tried. He takes it into his head to dislike museum visitors, but who suffers? Only him."

Soon party games began with the children play blind-man's buff to begin with. As the games continued, Frank begged the Ghost to be able to stay until the guests left. The next Game was called Yes and No, where Frank's nephew had to think of something, and the rest must find out what; he only answering yes or no, as the case was. Brisk questioning elicited from him that he was thinking of a live animal, a savage animal, an animal that growled and grunted, sometimes talked, lived in Unreason, was not a horse, or a cow, or a pig, or a bear. At last the nephew's sister cried out:

"I know, I know!"

"What is it?" asked the nephew.

"It's your Uncle Frank!"

Which it certainly was.

"He has given us plenty of merriment, I am sure," said the nephew, "and it would be ungrateful not to drink his health; and I say, " 'Uncle Frank!"

"A Merry Christmas and a Happy New Year to the old man, whatever he is,"

Uncle Frank had become so light of heart even though his outward expression never changed. He wanted the night to last for ever. But the Spirit had bad news for him.

"My time is near, " said the Curator, "My work upon this globe is very brief. It ends tonight. We must go now."

In an instance they were flying over chimneys back towards the Unreason chip shop.

"Forgive me kind Spirit, but I see something peeking beneath your lab coat," said Frank.

They were a boy and a girl. Yellow, meagre, ragged, scowling, wolfish; but prostrate, too, in their humility. Where graceful youth should have filled their features out, a stale and shrivelled hand had pinched and twisted them.

"Curator, are they yours?" Frank could say no more.

"They are Museum's" said the Ghost, looking down upon them. "And they cling to me. The boy is Education and the girl is Outreach."

"Have they no refuge or resource?" cried Frank

"Not in museums any more, not even prison museums or National Trust workhouses."

The bell tolled twelve.

Frank looked about him, but the Curator had gone. As the last stroke rang out, Frank lifted up his eyes and beheld a solemn Phantom, draped and hooded, coming towards him.



Coming next chapter 4: The Last of the Curators






Thursday 25 December 2014

Stave 2: The First of the Three Curators

When Frank awoke, it was so dark, he could barely distinguish the transparent window from the opaque walls of his bedroom. He was endeavouring to pierce the darkness with his ferret eyes, when the chimes of the Unreason town church, St. Acetone's, struck the four quarters. He listened for the hour bell.

To his great discombobulation the bell tolled twelve, and yet he had gone to bed after well after one. He scrambled out of bed and peered through the UV screen on his window. It was still very foggy and all seemed still, just like peak visiting time at the Museum of Unreason. Frank made his way back to bed, but he couldn't sleep, images of mummified cats floated in his mind. Then he remembered that Charley's Ghost had warned him to expect the first visit when the bell tolled one. He lay fearfully with his 'Transformers' duvet pulled high up under his chin and counted the minutes.

Frank lay in this state until the chimes broke upon his listening ear.

"Ding, dong!"

"A quarter past," said Frank, counting.

"Ding, dong!"

"Half past," said Frank.

"Ding, dong!"

"A quarter to it," said Frank.

"Ding, dong!"

"The hour," said Frank.

The hour bell sounded, light flashed up in the room and the curtains were drawn back by a hand. Frank found himself face to face with an unearthly visitor. It was a strange figure, it seemed almost human, yet not; it seemed almost like an old man, yet not. It's hair was white with age, it's garb was of the purest tweed and patched at the elbows. In the top pocket a row of three pens protruded, neatly arranged.

"Are you the Spirit, sir, whose coming was foretold to me by the spirit of a rotting cat?" asked Frank.

"I am" The voice was soft and gentle and strangely distracted. The ghostly figure floated over to the ornaments on his bedroom dressing table. It carefully pulled a pair of white cotton gloves out of it's pocket, slipped them on almost absent-mindedly and took hold of the porcelain teacup in two hands and gently turned it over to look at the base. Its face turned first to disappointment when he read the words "Specially Made for Aldi", then disgust as the dregs of the night before's drink spilled onto his faded cord trousers.

"Who, and what are you?" Frank demanded.

"I am the Curator of Museums Past."

"Long past?" inquired Frank.

"No. Your past. Rise and walk with me"

As the words were spoken, they passed through the wall, and stood upon an open country road and began to walk into a town that seemed vaguely familiar to Frank.

"Good Heaven!" exclaimed Frank, as he looked around him. "I began my career in this place." The Curator gazed upon him mildly.

"You recollect the way to the museum?"

"Remember it!" cried Frank, "I could walk it blind drunk, and often did."

Upon reaching their destination jocund museum visitors were everywhere, assisted by many, many staff and volunteers helping them enjoy the museum's Christmas festivities. Frank knew and named every one of them.

The Spirit touched him on the arm, and pointed to his younger self as he slowly got up and went into the reception area where there was an old gentleman in a wig laughing and chatting to visitors.

"Why it's old Fuzzywig! Bless him, he's alive again."

"Thank you, time to close up! Merry Christmas everybody and a safe journey home!" cried old Fuzzywig to the visitors. As the visitors slowly filed out, Fuzzywig turned to the staff and volunteers and said, "Let's quickly clear everything away and let our party begin."

There were dances, and more dances and there was cake and plenty of beer. When the clock struck eleven, the party began to break up. Mr. Fuzzywig stood by the door wishing all staff and volunteers a merry Christmas whilst gently mopping his brow with his wig. Last to leave were the two junior Manpower Services Commission apprentices the young Frank and Joan. The Spirit and Frank followed them as they weaved their way down the street into the crisp Christmas Eve night. Both were singing the praises of Fuzzywig.

The Spirit turned to Frank to ask why his younger self loved Fuzzywig so much.

"He had the power to render us happy or unhappy; to make our museum work light or burdensome; a please or toil. I say that his power lies in words and looks. The happiness he gave was quite as great as if it cost a fortune."

Frank felt the Spirit's eyes on him.

"What's the matter?" asked the Ghost.

"Nothing", said Frank.

"Something I think", the Curator insisted.

"No," said Frank, "I would just like to say a word or two to my museum volunteer right now. That's all."

The Ghost and Frank now stood silently on the steps up to the front of the museum.

"My time grows short," observed the Curator. "Quick now."

Frank saw himself again, only older now; a man in the prime of his life. He was not alone, but by the side of a fair young museum education assistant, tears were in her eyes.

"You've changed." She said tearfully.

"You fear the public too much," she continued, "I have seen your nobler aspirations to preserve the material culture of human activity for the education and enjoyment of all, fall away."

"What then?" Frank retorted. "Even if I have grown so much wiser, what then? I have not changed towards you."

"You have. Everything that you stood for and I loved you for has gone in your changed nature; in your reduced opening hours and in your higher admission prices."

Frank was about to speak; but with her head turned from him, the museum educator continued.

"You may have pain in this. In a very brief time, you will dismiss the recollection of it as an undersold Easter Egg Hunt in a National Trust property. May you be happy in the museum life you have chosen. Let me warn you though. Museums are cultural institutions that must not die; they must be museums of the people, by the people and for the people. Your way shall seem them perish from the earth. Goodbye Frank."

She left him, and they parted.

"Curator!" said Frank, "show me no more. Take me home. Why are you torturing me."

"Just one more then my work here is done."said the Curator.

They appeared in another museum, in a not very large, but comfortable staff room.

Frank saw the beautiful young educator by the coffee machine. Until he saw her now in middle age, come and stand beside the younger version. Was the young girl her daughter or are all young women who work in museums beautiful? They were chatting and laughing as the museum manager walked in, bearing tidings of extra Christmas leave, overtime bonuses and extra training allowances for all.

"Guess who I saw this afternoon?" said the manager eventually.

"How can I, I was up to my knees in Key Stage 1 'make and do' activities for Christmas." said the matronly educator.

"Frank Unrason!" laughed the manager. "I happened to be in Unreason to pick up a late Christmas gift for my aged aunt, when I walked past the museum. I saw Frank sat at the front desk alone. Quite alone in the world I do believe. He really must fake the visitor numbers for his Council funding."

"Curator, take me home!" pleaded Frank.

Suddenly the Curator began to glow until it engulfed him at which point he was overcome by an irresistible drowsiness and the faint whiff of acetone. It was his usual condition when visiting his museum stores, but he found himself in his own bedroom. He barely had time to assimilate all that had happened to him before he fell into a deep sleep."

Next: The Second of the Three Curators.










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Saturday 20 December 2014

Stave 1: A Ghostly Museum Tale

I have endeavoured with this Ghostly little story, to raise the Ghost of a Museum, which shall not put curators out of humour with themselves, with each other, with the season, or with me.  May it haunt their museums pleasantly, and no one wish to lay it. 
Your faithful Friend and Servant,  F.R.  December, 2014.


Chapter 1 Charley’s Ghost

Charley was dead. At least to the small local museum in the quaint town of Unreason in middle England anyway.  There was no doubt about it. She hadn’t been seen for years, the registrar had de-accessioned her and Frank had reported to the Board of Trustees that she had been ethically disposed of during the last collections review. Charley was as dead as a curator’s sex life.

Mind you, I can’t say that I know, or have studied, the sex lives of museum professionals, or whether it is any deader than that of, say, estate agents. Quite clearly she was deader than the nocturnal activities of most politicians or rock stars (Cliff Richard excepted). What I am trying to say is that we lost Charley.

Frank knew she was lost, of course he did. He had acquired her for the museum many years ago, only he would look after her, he was her sole administrator, but he did not appear cut up by her loss. Staff worried that he would mourn, but Frank was a man of the world he had moved on.

Frank had never got rid of the, ‘Temporarily removed for conservation’ sign from Charley’s display case. It had been a popular display, she had single handedly quadrupled the school visits to the museum. Her fading label still reads, ‘mummified cat found at the tomb of Queen Hatshepsut in the Valley of the Pets in Egypt in 1903’.  Frank had brought it into the museum in a Tesco’s carrier bag in the spring of 1996 having muttered something about a long-term loan from the British Museum.

Then she was gone, Frank never talked about it. It was all the same to him, he was a hard man. Frank Rason was a squeezing, wrenching, grasping, clutching, covetous, old museum manager. The cold within him froze his old features and dripped from his veined nose, the temperature seemed to lower when he walked by and it didn’t thaw one degree at Christmas.

External cold had little influence on him. If anything he preferred it as it meant less visitors to the museum, not that there had been many in recent years. His staff and volunteers had slowly deserted him over the years. Now he was almost alone. The registrar had finally walked out in the October, leaving him with only a single volunteer. Nobody ever stopped by the museum to say, with gladsome looks, “My dear Frank, how are you?” Such was his countenance that not even Big Issue sellers approached him.

But what did Frank care? It was the very thing he liked. So it was on a cold Christmas Eve, old Frank sat busy in the museum’s back office. It was cold, bleak, biting weather; he could hear the people in the street outside scoffing at the £25 Museum of Unreason Xmas Special entry charge. It was three thirty, but it was dark already. The fog had come down and was so dense that the Tesco Extra over the road was a mere phantom building.

Frank’s back office door was open so that he might keep an eye on his last remaining volunteer who sat cheerfully in his elf hat behind the reception desk.

“ A merry Christmas Uncle Frank” cried a cheerful voice, startling both Frank and the volunteer out of their reveries. It was Frank’s nephew, he burst through the museum's front door full of life with sparkling eyes and an irritating youthfulness.

“Bah!” said Frank, “Litterbug!”

“Christmas litter uncle!” said Frank’s nephew as he picked up the candied ginger cubes he had dropped in his excitement.

“What reasons have you to be merry? You’re poor and you work in a museum” said Frank

“What reasons have you to be morose? You’re unfeasibly rich enough even though you work in a museum” said the nephew.

“What else can I be” returned his uncle, “when I work in a profession of such fools. What’s Christmas time but putting tinsel on the display cabinets and charging an extra £5 for entry? I’m older and a wiser. Museum Christmases are for fools. The next person who wishes me a merry Christmas will be put in the reception area pillory and pelted with turkey giblets.”

“You are wrong uncle, Christmas is a good time: a kind, forgiving, charitable time: the only time of year when people think of each other and when museum shops actually turn a profit. And therefore, uncle, though I am an overqualified cultural professional working for minimum wage I believe that Christmas can do museums good, have done museums good and will continue to do museums good, and I say God bless museums.”

The volunteer in the elf hat, burst into spontaneous applause; immediately regretted it and went back to sticking glitter onto the museum’s collection of cat o’ nine tails for the annual Unreason Sado-Masochists Christmas AGM on boxing day.

“Don’t be angry uncle, come and have Christmas at our museum”

“No! and a good afternoon to you,” said Frank.

The nephew left without an angry word shouting over his shoulder,  “Merry Christmas uncle…and a Happy New Year!”

As the nephew left, he let two women of a certain age into the museum. One was dressed as a Christmas Fairy and another as a Christmas tree. They bowed and began a slightly slurred version of ‘God Rest Ye Merry Gentleman’. Frank put his head in his hands and wondered where the key to the pillory was.

After a wait that seemed interminable, the singing stopped and the fairy stepped forward.

“At this festive season, it is desirable that we think of the poor and destitute museums and their volunteers, who suffer greatly at this present time.”

“Are there no prisons?” asked Frank.

“There are many prison museums; what shall I put you down for?”

“Nothing!” Frank cried. “Leave me alone, we are not merry in this museum and I can’t be responsible for making museum volunteers happy. Please leave.”

Seeing Frank eye up the pillory in the corner of reception, the ladies withdrew.

As the fog outside grew thicker, the time came to close the museum.  Frank opened the door, and grudgingly let the volunteer out.

“I suppose you are not coming in tomorrow.” growled Frank

“If that’s OK?” the volunteer smiled faintly as he took off his elf hat.

“It is not convenient and it’s not fair, if I was paying you wages, I would dock you a day’s pay. See you on Boxing Day.”

The volunteer scuttled out the door, Frank locked up and trudged out into the foggy Unreason evening.

He lived in his long deceased mother’s flat above the chip shop on the High Street. After popping in for an unwrapped cone of chips for his tea, Frank shuffled down the side alley towards the gate that lead to his front door. The back yard was so dark that Frank actually had to grope his way down the passage. The fog and frost so hung about the black old gateway of the flat, that it seemed as if the weather sat in mournful meditation on the future of the heritage sector in the UK.

Now, it is a fact that there was nothing at all particular about the flat’s doorknob except that it was very large. And then let any man explain to me, if he can, how it happened that Frank having put his key in the lock of the door, saw in the knob, not a knob, but Charley’s face.

Charley’s face. It was not in impenetrable shadow as the rest of the yard, but had a dismal light about it, like a rotting lobster in a museum store. Frank stared again at the knob and it was simply a knob again.

Frank quickly put the key in the door, turned the knob and marched resolutely into the flat and closed the door with a bang. The sound resounded through the flat like an enormous fart. Quite satisfied he double-locked himself in, which was not his custom.  Thus secure against unwanted visitors, he took off his cravat; put on his pyjamas, dressing gown, slippers, and a nightcap he’d found lying around in the museum costume store in a box labeled ‘do not open under any circumstances’.

Frank sat alone with his usual late night tipple, a half of Theakston’s Old Peculier with a Ryvita Crispbread for dipping. As he sat in front of the single bar electric fire, the memory of Charley came flooding back and the night he took her from the display case and met a Russian of uncertain morality in the Leicester Forest East Services and swapped her for a paper bag full of unmarked Euros. Did he regret his actions? He just shrugged his shoulders.

“Bah! Unplug!” said Frank as he turned off the electric fire. He made his way out of the room and into the bathroom.

The front door flew open with the unmistakable sound of plywood banging on chipboard. Then he heard a shuffling noise, it was getting louder and coming towards the bathroom door. Cockroaches?

“Bah! Must debug!” said Frank.

His colour changed though, when, without a pause, it came on through the bathroom door and passed into the bathroom. Frank remained seated on the toilet and contemplated pulling his pyjama bottoms up.

“Charley’s ghost!”

The same bandages, the same whiskers, the same foul smell without doubt it was Charley.

“What do you want with me?”

“Much” the mummified cat purred back. “Ask me what I was.”

Frank asked the question while the ghost perched herself in cardboard box at the side of the bath.

“I was your premier object in the museum, I filled your museum with life, and the day you got rid of me you murdered your ethics and your museum.” sighed Charley

Frank sensed something malevolent, but Charley remained motionless.

“Mercy, dreadful apparition, why do you trouble me?” whimpered Frank.

“Hear me!” Charley suddenly cried. “You will be haunted by three curators. Without their visits,” said the ghost,  “you cannot hope to continue to preserve the material culture of this fair land. Expect the first tomorrow, when the bell tolls one.”

When it said these words the spectre wrapped its loose bandages back around its body and walked backward and with every inch the bathroom door began to swing open and suddenly she was gone.

Frank closed the door and reached for the toilet roll, after a brief hiatus he went down stairs to see that the front door was still double locked. He stumbled to his bed feeling uncomfortable, as if there was something there in the bed with him.

“Bah! Bedbug!” yawned Frank and fell asleep in an instant.

Next: the first of the museum professionals visit Frank



Saturday 13 December 2014

Keep it 100

This is my 100th blog post and I have been wondering ever since my 99th posting how to mark it. Should it be a blog history retrospective? Should it be 100 lines long, or just 100 characters? Inspiration eluded me all week until I stumbled across a 'young person' phrase - keep it 100. On the face of it, this seems yet another piece of youthful exuberance that defies obvious translation. Clearly this will mean that within a couple of generations the English language will be as opaque as Chaucer's English is to us today. As the great man said himself in the Wife of Bath's Prologue,

"I hold a mouses wit not worth a leke,
That hath but on hole for to sterten to"

Wise words indeed. The couplet roughly translates as  - a  mouse that only has one hole cannot have a soul. Good rodent that I am I have always tried to follow it as a credo to live my life by, although that mainly manifests itself through the excessive consumption of cheese.

Anyway, back to the original point of this blog, to 'keep it 100' is described by the online urban dictionary as, 'to keep yourself real and true, to be honest and stick to the way you are, no matter what any one else thinks.'

Well if there was ever a phrase that defined what this blog has tried to do then keep it 100 is it. Hard though it may be to imagine not everyone agrees with me and my philosophy on life, museums and everything. But I am content in the knowledge that I keep it 100! My opinions are my own, they will continue to remain my own, not try to court popularity (at least that's how I justify my dismally small blog readership) or try to find easy solutions to the complexities of modern museum work. So I go on undaunted, undiminished and unread.

Therefore may I wish you all keep it 100 in 2015.

 Myself - I intend to keep it 200 - unless that has another meaning, in which case I'd better look it up before I commit myself to a year of unspeakable young person activity.

Seasons Greetings






Friday 5 December 2014

Museum Audience Segmentation

In the museum world we are actively encouraged to get to know our audiences better and help them enjoy 'participatory activities'. We want them to engage with us, our collections, our volunteers, our shop and our Lidl bought 'homemade' cake - and then come back and do it again. We too often fall into the 'been there done that' category of cultural activity. But the great secret of a successful museum is turning visitors into participants. In other words we need to change the traditional forms of museum visiting. The clever museum will tailor their visitor experience against carefully researched audience segmentation. Helpfully, a few years ago Arts Council England produced, 'Arts Audiences: insight' an in-depth market segmentation in terms of visitor motivation and their engagement with the arts. Ignoring the fundamental question of how you actually identify these people and then contact them it is a useful way of segmenting visitor motivation. Although museums are part of the cultural offer of any locality, I like to believe museum visitors are a special breed. So I have used the Arts Council segmentation to create a museum specific alternative segmentation to create unique participatory experiences for each.


Arts Council Segment
THE URBAN ARTS ECLECTIC  - Highly qualified, affluent, and in the early stages of their career, urban arts eclectic are dynamic, and believe in seizing life’s opportunities.

Museum equivalent
URBANE FART DEFECTIVE  - Highly disqualified, effluent and in the early stages of dementia, urbane fart defectives are anaemic and seize up in the face of life's opportunities

Participatory activity - TAKING IT EASY AT THE MUSEUM - simply provide a comfy seat, mug of Horlicks and the Times crossword


Arts Council Segment
TRADITIONAL CULTURE VULTURES - At a later stage in life and having attained a high standard of living, Traditional culture vultures have time to devote to their many leisure interests. Art and culture takes up the majority of their time, alongside travelling and spending time with family.

Museum equivalent
IRRITATING MARROW SPARROWS - At a later stage of multiple cat ownership having attained a high standard of whingeing they have plenty of time to annoy museum staff, which takes up the majority of their day, alongside dribbling and spending time wondering why their family avoid them.

Participatory activity - HAVING YOUR SAY - give them the complaints book to fill out detailing all the shortcomings of the museum, the staff and the volunteers (which you can use later for 'management' purposes)


Art Council Segment
FUN FASHION AND FRIENDS - Fun, fashion and friends are developing their careers or just starting families. In their leisure time, they like to indulge in their interests of fashion and food. They are ambitious, optimistic and relish seeking out new experiences with friends and family.

Museum equivalent
FUZZ DEPRESSION AND OVERSPENDS - Fun fashion and friends and a burgeoning career ended when they started their family. They have no leisure time as their interests extend to changing nappies and sleeping at work. They have forgotten they were ambitious and optimistic but now relish going to museums for the peace and quiet.

Participatory activity - HOME FROM HOME  - provide a mop and bucket and get mums cleaning their baby's vomit from the sculpture gallery floor


Arts Council Segment
MATURE EXPLORERS - Balanced and practical, mature explorers keep up to date with current affairs and the news and seek to develop informed opinions, displaying their ethical concerns through their lifestyle choices. Neither faddish nor brand or image conscious, they are more practical in their spending habits and tend to opt for the ‘tried and tested’ approach. They use art as a way to bring a new perspective to their lives.

Museum equivalent
MATURE CHEDDAR EXPORTERS - Yellowing slightly, creamy and tasty, mature cheddar exporters keep up to date with all the informed opinion and ethical issues of dairy production. They are abhor the modern trend towards sticking peppers in everything. They use museums as a place to eat their sandwiches.

Participatory activity - BUFFET BONANZA! - consists of putting small squares of cheese on a stick with a silver skin onion


Arts Council Segment
DINNER AND A SHOW - Dinner and show are a mainstream group consisting of a significant
proportion of young and middle-aged people. With two-thirds employed and a third comfortably off, this group has disposable income to spend on leisure activities. Young or young at heart they enjoy life – eating well, socialising and going on outings related to music.

Museum equivalent
PINT AND A KEBAB - They are a mainstream group consisting of a significant proportion of drunks. With two thirds possessing a criminal record this group spends its disposable income on gambling. Young at heart but old in liver they go into museums to use the toilet facilities. 

Participatory activity - SUPER LOO SWEEP  - use the mop and bucket again and this time run a book on who can swab the lavatory floor quickest without spilling their pint.


Arts Council Segment
FAMILY AND COMMUNITY FOCUSED - Typically in their 30s and 40s, Family
and community focused have built a comfortable nest with their moderate financial means, and their priorities lie with their children, connecting with the local community and holding on to their cultural roots. Their interests lie squarely with their immediate surroundings and understanding people like themselves. 

Museum equivalent
FIRMLY OPPORTUNITY CONCUSSED - Typically in their 30s and 40s, having been made redundant several times their priorities now lie in spending their child benefit and scavenging from their local community. Their interests lie squarely with their immediate surroundings and go into museums for the warmth and the fact that most don't charge to let them in.

Participatory activity - FUN WITH OBJECTS - get them accessioning the collections backlog.


Arts Council Segment
BEDROOM DJs - In their late teens or 20s, still living with their parents or having just flown
the nest, Bedroom DJs are starting out in life. They are motivated and aspire to do well in their careers.

Museum equivalent
BEDROOM PJs - Although it is late in the afternoon they are still in their nightwear and just starting out from their bedroom. They are not motivated to get dressed, wash or experience sunlight. Will visit museums digitally via the internet accidentally when putting 'muse' into the Google search engine.

Participatory activity - DIGITAL DILEMMAS - challenge them to create a computer script that will divert all search engine traffic that uses the word 'sex' to your museum website.


Arts Council Segment
MID-LIFE HOBBYISTS - In their 30s, 40s and 50s, Mid-life hobbyists are family-focused and
spend most of their leisure time at home. They do not currently attend any arts events, mostly citing cost and lack of time as the main reasons.

Museum equivalent
MIDWIFE LOBBYISTS - In their 30s, 40s and 50s these politically engaged NHS employees spend most of their leisure time up to their elbows in placenta. Hideously underpaid and overworked the closest they get to a museum piece is an aged mother* overdosing on IVF treatment, donor eggs and sperm purchased on the internet. 

Participatory activity - BABY MAKING WORKSHOP - Use the tropical fish tank as a birthing pool for a new educational activity - fun for all the family and just think of the publicity.


Arts Council Segment
RETIRED ARTS AND CRAFTS - Home-loving and down to earth, retired arts and crafts favour a regular routine and a slower pace of life. This group have a passion for nature and are keen gardeners.

Museum equivalent
REQUIRED DARTS AND DRAUGHTS - Pub loving and salt of the earth, they favour games around the clock and a have a checkered past. They visit social history museums as part of the 'What pubs used to be like' living history group

Participatory activity - PUB GAME EXTRAVAGANZA - pick any one from  a range of bar billiards, shove ha'penny, old English skittles, daddlums, nine mens' morris, crib and dominoes


Arts Council Segment
TIME POOR DREAMERS - Early or mid-career, often juggling work and family commitments,
Time-poor dreamers are busy, and short-term orientated, living in the moment. They engage with popular culture and the arts are not a priority for them.

Museum equivalent
PRIME SNORE SCREAMERS - Early or mid evening sleepers, usually with flubbering lips and billowing bedroom curtains. They inevitably live alone and only engage with museums in their dreams.

Participatory activity - 'SLEEP LEARNING EXPERIMENT DAY' will be a new way of promoting your curator's interminably boring treatise on the larder beetle infestation of the costume collection


Arts Council Segment
A QUIET PINT WITH THE MATCH - A quiet pint with the match are content with life and are not seeking change. They spend much of their leisure time at home, or you might find them having a drink with friends at the local pub.

Museum equivalent
A CANKER RASH WITH A SCRATCH - A canker rash with a scratch  are not content with life and are seeking liniment. They spend much of their leisure time in the bath or you might find them rubbing alcohol on their body in the pub. They go to medical museums for solace and understanding.

Participatory activity - 'OLDE TIME MEDICINE WEEK', make sure you give visitors a slug or whisky and something to bite on before instructing them in the art of live medieval hemorrhoid treatments


Arts Council Segment
OLDER AND HOME BOUND - In their senior years, the older and home-bound group are generally content and have a practical outlook on life. They enjoy a slower pace of life and like spending a lot of their free time at home. Some of them report poor levels of health, which restricts their activities in general.

Museum equivalent
MOULDY AND TOMB BOUND - In their senior years, they spend all their time at home and haven't answered the door for  years. The electricity was cut off 6 months ago and the mail is piled up to window level behind the door. This is the prime museum volunteer demographic.

Participatory activity - 'PRO ACTIVE FUNDRAISING' - encourage volunteers to break into their houses to forge their signatures leaving all their worldly goods to the museum.


Arts Council Segment
LIMITED MEANS NOTHING FANCY - Limited means, nothing fancy are information seekers who tend to spend their disposable income cautiously. Non-judgemental and dutiful, they value family and friendships – for them leisure time is all about having a break and chilling out, within their limited means.

Museum equivalent
LIMITED MEANS NOTHING FANCY - As above, this is our prime museum demographic, regularly seen with Tupperware and a flask enjoying the cheap intellectual serenity of the museum environment.

Participatory Activity - MUSEUM - put lots of objects in glass cases with descriptive labels for them to look at.


So from this weekend (and every day thereafter), we've pulled out all the stops and there will be a full on immersive experience for the LIMITED MEANS NOTHING FANCY demographic. If you're in this demographic come along and join the fun - everyone else stay away.





* The oldest verified mother to date is Maria del Carmen Bousada de Lara; she was aged 66 years 358 days when she gave birth to twins